Delete your JOQR account

You can delete your account yourself inside the app. If you no longer have access to it, send us a request here and we will handle the deletion for you.

Requests processed within 30 days
In the app

Delete it yourself

The fastest route. Open the JOQR app and follow this path — the deletion starts immediately once you confirm.

Settings Profile Delete Account
By request

No longer have the app?

If you cannot sign in or have already removed the app, use the form below — or write to us directly. We may contact you to verify that you own the account before we process the deletion.

info@youshopper.net Go to the form

Before you delete

Withdraw or spend any remaining balance and close your cards first. Once the account is deleted we cannot restore it, and access to your transaction history in the app ends with it.

Deletion request

Request account deletion

Give us the email address or telephone number associated with your JOQR account. Submitting opens a pre-filled message in your email app, addressed to info@youshopper.net.

As it appears on your JOQR account.
The email you use to sign in. We reply to this address.

Enter the email address on your JOQR account.

Optional, but it helps us find your account faster.
Optional. It helps us improve the app.
Optional. Do not include card numbers, passwords, PINs or recovery phrases.

Please confirm before sending your request.

Nothing is stored on this website. The form only composes an email for you to send.

Your email app should now be open

Send the message that opened to complete your request. If nothing happened, copy the text below and email it to info@youshopper.net yourself. 


          

            
            Open email app again
          

        

      

    

  


  
  

    

      

        What happens
        
What deletion removes — and what it does not.

      


      

        

          

            
            Removed
          

          
    
            
  • Your JOQR profile and sign-in credentials
    • 
            
  • Personal details you gave us, including contact information
    • 
            
  • Identity verification documents, once the retention period allows
    • 
            
  • Your access to in-app wallets, cards and transaction history
    • 
            
  • Marketing and notification preferences
    • 
          

        


        

          

            
            Retained
          

          
    
            
  • Records we must keep under anti-money-laundering law
    • 
            
  • Financial and transaction records required for accounting and audit
    • 
            
  • Information needed to prevent fraud or to secure our systems
    • 
            
  • Anything we are required to hold to establish or defend a legal claim
    • 
          

          

            Retained records are kept only for as long as the relevant obligation lasts, then deleted.
          

        

      


      

        
        

          
Timeline

          

            Account deletion requests are processed within 30 days of us verifying that you own
            the account. We will email you at the address on your account when it is done.
          

        

      

    

  


  
  

    

      

        
Data controller

        

          YouShopper Limited

          Company No. 17163658

          86-90 Paul Street, London, England, EC2A 4NE

          United Kingdom

          info@youshopper.net
        

        

          More on how we handle your data:
          Privacy Policy